Opening a Ziglu Account
App Help
Account Support
- How can I get a statement?
- How can I update my phone number?
- How can I update my email address?
- How can I update my home address?
- How can I change my name?
- How can I close my account?
Fees and Limits
Instant Bank Transfers
USD and Euro Accounts
- How does the US dollar and Euro accounts work?
- What can I use the US dollar and Euro accounts for?
- Do I earn interest on my US dollar and Euro accounts?
- How are funds in my US dollar and Euro accounts protected?
- Can I see a statement of my US dollar and Euro transactions?
- Can I send US dollars and Euros to my friends and family?
Payments - Getting Started
Confirmation of Payee
- What is Confirmation of Payee?
- How does Confirmation of Payee work?
- What name(s) should be used when using Confirmation of Payee?
- Why don’t all intended recipients create a match?
- Does Confirmation of Payee stop fraud?
- Confirmation of Payee and my data
Boost Accounts
Ziglu Cards
- What exchange rate is used when spending abroad with my Ziglu card?
- Where can I use my Ziglu card?
- Using my Ziglu card abroad
- Does Ziglu support Apple Pay and Google Pay?
- What is 3DS?
- Is 3DS active on my Ziglu card?
Ziglu Virtual Cards
Crypto on Card
- How does Crypto on Card work?
- How do I set up the order I want to spend from my accounts?
- How many accounts are allowed as spending accounts?
- Can virtual and physical cards have different setups?
- What happens if there are not enough funds within my selected spending accounts but I have funds in other accounts that I have not selected as spending accounts as part of Crypto on Card?
- Can I still purchase with Apple Pay and Google Pay?
Apple Pay
- How to make the Ziglu card your default payment card when using Apple Pay
- What happens if your phone is lost whilst having a Ziglu card connected to Apple Pay
- How to pay using Apple pay on mobile
- Are there any limits with Apple Pay?
- How to identify merchants that support Apple Pay
- How to update your Apple Pay contact information
Financial Promotions
- Financial Promotions Requirements for access to Crypto Features
- What is the risk warning that we provide to all investors who invest in crypto assets with Ziglu?
- How does Ziglu categorise customers who invest in crypto assets?
- What is a restricted investor?
- What is a high net worth investor?
- What is a certified sophisticated investor?
Security
- Is Ziglu regulated?
- Is my money protected with Ziglu?
- Are my funds protected under the FSCS?
- Is Ziglu a bank?
- How can I keep my account secure?
- Where can I find your terms and conditions?
Useful Information
Damex X Ziglu migration
- I’ve received an email inviting me to Ziglu - what is happening to my Damex account?
- How do I transfer my Damex account over to Ziglu?
- What services does Ziglu offer?
- Is the Ziglu Mastercard Debit Card free of charge?
- What will happen if I receive a direct debit change to my old IBAN? Will it automatically charge the new one in Ziglu?
- Can I pay in other currencies/crypto on Ziglu?