UK

App Help

• I’m having problems with the app
• Trouble receiving emails from Ziglu?
• Why can't I login to my Ziglu account?
• How do I reset my access code?
• Your device is potentially insecure

Account Support

• How can I get a statement?
• How can I update my phone number?
• How can I update my email address?
• How can I update my home address?
• How can I change my name?
• How can I close my account?

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Opening a Ziglu Account

• Why can I not open a Ziglu account just now?
• What is a waitlist?
• How do I join the waitlist?
• Can I become a customer if I am not on the waitlist?
• If I already have an account do I need to sign up to the waitlist?
• Who is eligible for a Ziglu account?

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Fees and Limits

• Fees and limits
• Card fees and limits

Boost Accounts

• How do Boost accounts work?
• How is the yield calculated?
• Is there a transfer limit?
• What are the risks?
• What are the Boost account limits?

Ziglu Card

• What exchange rate is used when spending abroad with my Ziglu card?
• Where can I use my Ziglu card?
• Using my Ziglu card abroad
• Does Ziglu support Apple Pay and Google Pay?
• What is 3DS?
• Is 3DS active on my Ziglu card?

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Ziglu Virtual Cards

• What is a virtual card?
• How do I get a virtual card?
• Can I add a virtual card to Apple Pay or Google Pay?
• How do I get a physical Ziglu card?
• I have previously been issued a Ziglu card. Will it still work?
• Can I have multiple Ziglu virtual cards?

Apple Pay

• How to make the Ziglu card your default payment card when using Apple Pay
• What happens if your phone is lost whilst having a Ziglu card connected to Apple Pay
• How to pay using Apple pay on mobile
• Are there any limits with Apple Pay?
• How to identify merchants that support Apple Pay
• How to update your Apple Pay contact information

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Payments - Getting Started

• How can I send money to my Ziglu account?
• Is it possible to make regular payments to my Ziglu account?
• How can I make a bank transfer?
• Can I send money to friends?
• Can I send or receive cryptocurrency?

Instant Bank Transfers

• What is an Instant Bank Transfer?
• Which banks can I make an Instant Bank Transfer with?
• Are there any charges or fees for Instant Bank Transfers?
• How long do Instant Bank Transfers take?
• How do I make an Instant Bank Transfer?

Security

• Is Ziglu regulated?
• Is my money protected with Ziglu?
• Are my funds protected under the FSCS?
• Is Ziglu a bank?
• How can I keep my account secure?
• Where can I find your terms and conditions?

See all 7 articles

Euro Account

• How does the US dollar and euro accounts work?
• What can I use the US dollar and euro accounts for?
• Do I earn interest on my US dollar and euro accounts?
• How are funds in my US dollar and euro accounts protected?
• Can I see a statement of my US dollar and euro transactions?
• Can I send US dollars and euros to my friends and family?

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Financial Promotions

• Financial Promotions Requirements for access to Crypto Features
• What is the risk warning that we provide to all investors who invest in crypto assets with Ziglu?
• How does Ziglu categorise customers who invest in crypto assets?
• What is a restricted investor?
• What is a high net worth investor?
• What is a certified sophisticated investor?

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Useful Information

• About Ziglu