There are a few things you can try first if you’re having problems with the app:
IOS device
- Download the latest version of the app (Open “App Store”, search for “Ziglu”, select “Update” if it appears, if it says “Open” then you’re already up to date),
- Close the app completely and swipe it away from the background,
- Log out of Ziglu, then log back in again (select “Edit my profile”. If you scroll down you'll see the option to “Log out”,
- Delete and reinstall the app.
Android device
- Download the latest version of the app (Open “Play store”, select “Menu”, select “My apps & games”, if Ziglu appears in the list then select “Update”, if it’s not there then you’re already up to date),
- Close the app completely and swipe it away from the background,
- If you’re on Android, clear the App cache (hold down the “Ziglu” icon, select “App Info”, select “Storage”, select “Clear Cache”),
- Log out of Ziglu, then log back in again (select “Edit my profile”. If you scroll down you'll see the option to “Log out”),
- Delete and reinstall the app.
Still having issues
If you're still experiencing issues, please get in touch with our customer support team with the following information:
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Phone make and model,
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OS version,
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Description of the problem,
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Screenshots and screen recording would be super helpful.
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