Having trouble starting Ziglu on your device? If the app has exited and brought you to this page, it is possible that you have inadvertently triggered our in-app security protections. These are designed to safeguard access to your Ziglu account from unauthorised actors.

Device security is important to us, as it ensures that we can trust that it is really you who is trying to access our service and your money.

  • We do not allow access from devices that have been rooted, use a custom bootloader, or any other method that has removed the security sandbox on a device.

  • We also disallow using the app with unrecognised third-party soft keyboards active on your device. In order to protect your account security, we only permit a handful of validated third-party keyboards from reputable sources.

Currently supported soft keyboards on Android:

  • Your device's default keyboard (e.g. Samsung Keyboard)

  • Microsoft SwiftKey

  • Google Gboard

If your device has been rooted, you must restore your original operating system before you can use Ziglu.

If you have a third-party keyboard installed, go to Keyboard settings in system preferences, and toggle off this keyboard or change to the default keyboard.

Please contact support if you have any queries.

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