How to make a complaint:

We’re sorry that you find yourself here, looking to make a complaint but we are pleased that we have an opportunity to make things right.

The best way to contact us is via email. Our dedicated complaints email is [email protected]

Alternatively, you can message us via the In App Chat (open Ziglu, tap “Settings”, then “Chat with us”), or call us on 020 3901 8605 during working hours.

What happens after I make a complaint?

Once we’ve received your complaint, we’ll acknowledge this by email. We’ll then investigate all the details of your complaint and issue our response within a couple of days, but this can take up to 15 business days.

If you are not satisfied with the outcome of this process you may also, free of charge, complain to the Financial Ombudsman Service.

They can be reached by phone at 0800 023 4567 or 0300 123 9123. Or, you can visit their website here for more information.

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