There are a few things you can try first if you’re having problems with the app:

IOS Device

  • Download the latest version of the app (Open “App Store”, search for “Ziglu”, select “Update” if it appears, if it says “Open” then you’re already up to date),
  • Close the app completely and swipe it away from the background,
  • Log out of Ziglu, then log back in again (select “Edit my profile”. If you scroll down you'll see the option to “Log out”.

Android Device

  • Download the latest version of the app (Open “Play store”, select “Menu”, select “My apps & games”, if Ziglu appears in the list then select “Update”, if it’s not there then you’re already up to date),
  • Close the app completely and swipe it away from the background,
  • If you’re on Android, clear the App cache (hold down the “Ziglu” icon, select “App Info”, select “Storage”, select “Clear Cache”),
  • Log out of Ziglu, then log back in again (select “Edit my profile”. If you scroll down you'll see the option to “Log out”).

Still having issues

If you're still experiencing issues, please send us an email to [email protected] with the following information:

  • Phone make and model,
  • OS version,
  • Description of the problem,
  • Screenshots and screen recording would be super helpful.
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